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Returns & Refunds

Returns & Refunds

Our products are all hand-made with love and attention to details, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return or exchange request within 7 business days from the order delivery date.

To initiate an return/refunds/exchange, please email us at support@rivnlry.com and provide the following details:

  • Order number
  • Name of the item(s) you wish to return/exchange
  • Reasons for the return/exchange
  • Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.
  • Returns and exchanges are only accepted new products (This includes products that are unopened in original packaging or have never been used)
  • Accept returns for defective and non-defective products

Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 hours and provide you with further instructions.

Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items or gift cards. Styles returned are subject to rejection if they do not satisfy the following requirements:

  • The item is unworn and in original condition with all the tags still attached
  • The item has absolutely no marks or stains (including makeup and spray tan)
  • The item has hygiene stickers still in place (Swimwear)
  • The item does not have any odor (including deodorant, perfume, body odor or washing powder)
  • A receipt and proof of purchase is available

The return address: 58 Robinia Close, Ilford, England, IG6 3AL

*Please do not send packages to the waybill address. Any packages sent there will be refused.

Method and fees

  • Return Method: By mail
  • Currency that applies to this policy (The amount will automatically be converted into the customer's local currency): USD$
  • Return label: Customer's responsibility
  • Refund processing time: customer has to return a product within 7days
  • The amount of time it takes for the customer to receive a refund: 2Days
  • Restocking fee: Percentage of product price 10%

Please Note:

  • Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package.
  • The original shipping fees are non-refundable.
  • The customer is responsible for all return or exchanges shipping costs.
  • And we are unable to provide shipping labels.
  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return

Once we confirm the item has been returned correctly, a gift card will be emailed to the email address attached to the order and valid for 12 months.

Exchanges

If you wish to exchange for a more expensive product, you will need to pay the price difference. Conversely, if the replacement item is less expensive than the original, we will email you a gift card with the difference value.

Faulty Item

We work hard to ensure every piece from our collections arrives to you in perfect condition.

However, in the unlikely event that an item is delivered as faulty, we kindly request that you notify us by email within 7 business days of delivery, and we will be more than happy to assist you.

If you receive a faulty item, our sole responsibility is to replace the item with a new one. Alternatively, if you prefer not to have the item reshipped, we can provide a gift card of the same value.

Faulty problems include broken holes, unsewn seams, and damaged segments.

Rivnlry reserves the right to address any other faults or issues not mentioned above.

Final Sale Items

Final Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.

Any unauthorised Final Sale items which are posted back to Rivnlry will be refused upon delivery and returned to the sender.

Lost Items

Rivnlry is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s.

Rivnlry is also NOT responsible for any incorrect shipping information you provide.

 

Updated on 23th, March, 2024

Best Regards
https://rivnlry.com